Shipping Policy
At www.marbelladoon.com, we are committed to ensuring a smooth and transparent shipping experience for all our customers. Please read our Shipping Policy carefully before placing an order.
1. Product Nature and Handling
- Our product range includes tiles, sanitaryware, bathroom fittings, marble and granites, accessories, and pipe fittings.
- Many of these items are inherently fragile and breakable.
- We shall not be held responsible for any breakage, shortage, or damage that occurs after delivery has been completed.
- It is the responsibility of the customer to inspect the goods upon delivery.
2. Order Processing
- For ready stock items, shipping is generally initiated immediately after confirmation and payment.
- For booking-based products, we procure the material from the supplier or manufacturer upon order confirmation.
- This may take 10–15 business days before dispatch, depending on supplier timelines.
- We will inform you of the product’s availability and shipping status before processing the shipment.
3. Transit Time
- Transit time varies depending on the nature of the product, destination, and transporter schedules.
- No fixed timeline is guaranteed for delivery.
4. Shipping Charges
- Shipping charges vary depending on the delivery location and are based on current transporter rates.
- Customers may request an estimate of shipping charges before placing an order.
- Alternatively, customers are free to arrange their own transportation if preferred.
5. Customer Acknowledgment
- By placing an order with us, the customer acknowledges and agrees to the terms mentioned in this Shipping Policy.
- All risks of damage or loss in transit shall pass to the customer upon dispatch from our facility.