Terms and Conditions
Welcome to www.marbelladoon.in. By accessing or purchasing from this website, you agree to the following terms and conditions. Please read them carefully.
1. Products and Their Nature
Our product range includes, but is not limited to, tiles, sanitaryware, bathroom fittings, marble, granites, kitchen slabs, accessories, and pipe fittings. Please note that many of these items are fragile and require careful handling.
2. Delivery and Liability
We shall ensure that all goods are handed over at our showroom or warehouse in perfect condition.
Once the goods are handed over to the customer or transport service from our warehouse or shop, Marbella Doon will not be liable for any damage, breakage, or shortage thereafter.
For long-distance deliveries, hilly areas, or locations with difficult road conditions, risk of breakage is significantly higher. We strongly recommend that customers opt for transit insurance to cover such risks.
3. Product Variations
Products such as tiles, marbles, and granites are natural or manufactured items that may have inherent variations in color, size, pattern, and texture.
We advise all customers to review the respective manufacturer’s policies regarding such variations before purchase.
Once a product is used or installed, the manufacturer holds no responsibility for any claims arising from visual differences or performance.
If a customer notices any defect or variation prior to usage, they must inform both Marbella Doon and the manufacturer immediately. Subject to mutual verification, the customer may be offered:
- An exchange by paying the price difference for another product, or
- A refund of the payment made for the concerned item.
4. Warranty and Guarantee
Any warranty or guarantee on products is solely provided by the manufacturer, not by Marbella Doon.
Customers can obtain the relevant customer care contact details from us for warranty assistance.
The resolution time and process for warranty claims will depend entirely on the manufacturer’s terms and processes. Marbella Doon is not responsible for any delay in such matters.
5. Payment and Dispatch
No product shall be dispatched from our warehouse without full and cleared payment.
Dispatch will only be arranged once payment is confirmed in our account.
6. Full Truck Load Orders (FTL)
In cases where full truck load shipments are made directly from the manufacturer’s plant, all goods will be insured.
In the event of damage, the customer can initiate an insurance claim as per the policy terms.
7. Acceptance of Terms
By placing an order through this website, the customer acknowledges that they have read, understood, and agreed to the terms mentioned above. Marbella Doon reserves the right to modify these terms without prior notice.